This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. We are not responsible for lost packages when shipping back a return.Īll items must be returned in NEW condition. Please be sure to use a tracking service when shipping back a return. Returns sent in that do NOT meet the above criteria are subject to a 35% restocking fee OR subject to invoicing you to be shipped back to you. CLEARANCE & BLACK FRIDAY ITEMS - ALL SALES FINAL. Items discounted 30% or more will not be accepted as returns. Original shipping fees are non-refundable & return shipping is the responsibility of the customer. If taxes apply, you will be charged for taxes and shipping. It will create a code for you to copy and paste and enter in the "Gift Card of Discount Code" Box at checkout before purchase. You will need to click the credit that is highlighted, and enter the amount of credit you want to apply to your cart. TO USE YOUR STORE CREDIT: Once your account is active, when you log in, you will see your store credit highlighted in green. Please use a tracking service when shipping back a return. Be sure to plan 5-10 days for transit time. Time Frame: Items must be received back to our warehouse no later than 30 days from the date you received your order. You will be given store credit for items as long as they are not on sale by more than 30% as also stated in our policy. We will not do exchanges for any items that are paid for as our policy already states. If we do not have the item in a different size, you can either keep that item or send it back on your dime, but you will not get a refund of any kind for free items. If the item is too small or too big message us and we will see about doing an exchange on that item only. Credit is valid for 5 years from issue date.īOGO SALES: When we are running our BOGO sales on any items or collections, and you are getting items for free you will not get a refund for the free items. Refund Type: Store credit will be issued to the customer account The credit will be applied and will only show if your account is activated. PLEASE be sure to have an account created on our site to make the credit process quick and easy! Please click here to create one: and be sure to activate your account. If you do not include one of these with your return, it will delay the process. Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you no longer have your packing slip, please include a note with the following information: When returning an item with your packing slip, please mark the items you're returning and include the reason for return. Please include your packing slip with your return. PLEASE CLICK HERE TO DOWNLOAD RETURN FORM
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